At v988, your privacy is a fundamental commitment — not a compliance checkbox. This policy explains exactly what data we collect, why we collect it, how we protect it, and the rights you hold over your own information.
Last Updated: January 2026We collect only the personal data that is strictly necessary to operate your account, process transactions, and comply with our legal obligations. We never collect information we do not need.
All data transmitted between your device and the v988 platform is protected by industry-standard 256-bit SSL/TLS encryption. Your financial and personal details are never transmitted in plaintext.
v988 does not sell, rent, or trade your personal information to third-party advertisers or marketing agencies under any circumstances. Your data belongs to you.
You retain the right to access, correct, and request deletion of your personal data at any time by contacting our support team. We process all legitimate data requests within 30 days.
We use cookies solely to improve your platform experience, remember your preferences, and analyze aggregate traffic patterns. We do not use cookies to build third-party advertising profiles.
Your data is not kept indefinitely. We apply defined retention schedules — account data is retained for the duration of your membership plus five years for regulatory compliance purposes, then securely deleted.
The following terms carry specific meanings throughout this Privacy Policy and should be understood as defined below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that can be used, directly or indirectly, to identify a natural person — including name, date of birth, identification document number, email address, IP address, device identifiers, and financial account details. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, access, use, transmission, modification, anonymization, and deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For the purposes of this policy, the Data Controller is v988, the operator of the platform at https://v988.cam. |
| "Data Processor" | A third party that processes Personal Data on behalf of v988 under a data processing agreement, such as a payment gateway provider or a cloud hosting provider. |
| "Member" / "You" | A registered user of the v988 platform who has completed the account registration process. |
| "Platform" | The v988 website, mobile-optimized site, and any associated digital services accessible at https://v988.cam. |
| "KTP" | Kartu Tanda Penduduk — the Indonesian National Identity Card, used as the primary identity verification document for Indonesian residents registering with v988. |
| "KYC" | Know Your Customer — the regulatory process of verifying a Member's identity, age, and, where required, source of funds, using official documentation. |
The Data Controller responsible for the Personal Data you provide through the v988 Platform is the operator of https://v988.cam. All data protection inquiries, access requests, and correction requests should be directed to our dedicated support team using the contact details provided in Section 15 of this policy.
v988 is committed to handling your Personal Data in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, storage limitation, accuracy, integrity, and confidentiality. While Indonesia's primary data protection legislation is evolving — the Personal Data Protection Law (UU PDP) came into force in 2024 — v988 voluntarily adheres to standards aligned with the UU PDP and analogous international frameworks to ensure the highest level of data stewardship for our Indonesian Members.
Questions about how your Personal Data is handled? Contact our support team at any time via live chat or by emailing [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related inquiries within 5 business days.
v988 collects Personal Data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and occasionally from trusted third-party identity verification or payment processing partners. The categories of data we collect, and the primary source of each, are set out in the table below.
| Data Category | Specific Data Points | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, KTP number, nationality, gender | You (registration / KYC) |
| Contact Data | Email address, mobile phone number, residential address (province, city) | You (registration) |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon), transaction history, deposit and withdrawal amounts in IDR | You (payment setup) / Payment processors |
| Technical Data | IP address, browser type and version, operating system, device identifiers, screen resolution, session timestamps | Automatically (platform logs) |
| Usage Data | Pages visited, games played, bet history, wagering patterns, session duration, feature interactions | Automatically (analytics) |
| KYC Document Data | Scanned or photographed copies of KTP, supporting proof-of-address documents (e.g., utility bill, bank statement) | You (KYC verification) |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence with v988 staff | You (support interactions) |
| Responsible Gaming Data | Self-imposed deposit limits, cooling-off requests, self-exclusion elections, responsible gaming assessments | You (account settings) |
Sensitive Data Notice. v988 does not intentionally collect special categories of sensitive Personal Data such as racial or ethnic origin, religious beliefs, health information, or political opinions. If you voluntarily disclose such information in a support conversation, it will be treated with the utmost confidentiality and will not be used for any purpose beyond resolving your immediate inquiry.
v988 processes your Personal Data only where a valid legal basis exists. The applicable legal bases for our processing activities are as follows:
We use your Identity Data, Contact Data, and Financial Data to create and maintain your v988 account, process deposits and withdrawals in Indonesian Rupiah (IDR) via your nominated bank (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, or Bank Danamon), and to communicate essential account notifications such as transaction confirmations, security alerts, and policy updates.
We use your Identity Data and KYC Document Data to verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that you are a resident of Indonesia or otherwise eligible to hold a v988 account. KYC verification may be conducted at registration or prior to processing a withdrawal, depending on account activity levels.
We use Technical Data, Usage Data, and Financial Data to detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct as defined in our Terms and Conditions. This processing is in v988's legitimate interests and in the interests of our entire Member community.
We use Usage Data and Responsible Gaming Data to identify behavioural patterns that may indicate problem gambling, to enforce self-imposed player limits, to process cooling-off and self-exclusion requests, and to intervene where necessary to protect player welfare. This processing reflects both our legal obligations and our ethical commitment to player protection.
We use aggregated and anonymized Usage Data and Technical Data to understand how Members interact with the Platform, identify technical issues, optimize game performance, and improve the overall user experience. Where data is genuinely anonymized and cannot be re-identified, it falls outside the scope of this Privacy Policy.
We use Communications Data and Identity Data to authenticate you when you contact our support team, to respond to your inquiries, to resolve disputes, and to maintain records of support interactions for quality assurance and training purposes. Support conversations are retained for a period of two years from the date of the interaction.
Where you have provided explicit consent, we may use your Contact Data to send you information about promotions, bonuses, seasonal offers (such as those tied to Idul Fitri, Ramadhan, or Indonesian Independence Day), and new features on the Platform. You may withdraw your marketing consent at any time by contacting our support team.
v988 does not sell your Personal Data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose in question:
| Recipient Category | Purpose of Sharing | Legal Basis |
|---|---|---|
| Payment Processors | To facilitate deposits and withdrawals via Indonesian bank transfer networks (BCA, BRI, BNI, Mandiri, and others) | Contractual Necessity |
| KYC Verification Partners | To verify identity documents and check against AML watchlists and politically exposed persons (PEP) databases | Legal Obligation |
| Cloud Infrastructure Providers | To host the Platform, store data securely, and maintain system availability under data processing agreements | Legitimate Interests |
| Game Content Providers | Aggregated, non-identifiable gameplay data shared with studios such as Pragmatic Play, Evolution Gaming, and Spribe for performance analytics | Legitimate Interests |
| Regulatory and Law Enforcement Authorities | Where required by law, court order, or official regulatory request — including AML reporting obligations | Legal Obligation |
| Fraud Prevention Agencies | To report suspected fraudulent or criminal conduct and to cross-check against shared fraud databases | Legitimate Interests / Legal Obligation |
All third-party Data Processors engaged by v988 are bound by written data processing agreements that require them to implement appropriate security measures and to process your data only in accordance with our documented instructions.
As an internationally operated platform serving Indonesian players, some of the third-party service providers we engage — particularly cloud infrastructure and KYC verification partners — may be located in or process data in jurisdictions outside Indonesia. Where such international transfers occur, v988 ensures that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that applied within Indonesia.
These safeguards may include:
You may request further information about the specific safeguards applied to any international transfer of your Personal Data by contacting our support team.
v988 applies the following data retention schedule. Once the applicable retention period has elapsed, your Personal Data will be securely and irreversibly deleted or anonymized, unless we are required by law to retain it for a longer period.
| Data Category | Retention Period |
|---|---|
| Account and Identity Data | Duration of active membership, plus 5 years after account closure for regulatory compliance |
| Financial and Transaction Data | 7 years from the date of each transaction, in line with standard AML record-keeping requirements |
| KYC Document Data | Duration of active membership, plus 5 years after account closure |
| Communications / Support Data | 2 years from the date of the last interaction |
| Technical and Usage Data | 13 months from collection (standard analytics retention cycle) |
| Responsible Gaming Data | Duration of active membership, plus 5 years — self-exclusion records are retained permanently to prevent circumvention |
| Marketing Consent Records | Until consent is withdrawn, plus 3 years thereafter as evidence of the consent history |
v988 implements a layered, defense-in-depth approach to data security. The technical and organizational measures we maintain include, but are not limited to:
While we maintain robust security controls, no digital platform can guarantee absolute security against all possible threats. We encourage you to use a strong, unique password for your v988 account and to enable any available account security features. Never share your login credentials with anyone — v988 staff will never ask for your password.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language, session state, and certain preferences — making your next visit more efficient and the site more responsive to your needs.
v988 uses the following categories of cookies on the Platform:
You can control and delete cookies through your browser settings at any time. Please note that disabling Strictly Necessary Cookies will impair or prevent your ability to use the Platform. Disabling Functional or Analytical cookies will not affect your core ability to log in and place wagers, but may reduce the personalization and performance optimization features available to you.
No Cross-Site Advertising Cookies. v988 does not use third-party advertising or re-targeting cookies that would allow external advertising networks to track your browsing behavior across other websites. Our cookie use is strictly limited to improving your experience on the v988 Platform itself.
As a registered Member of v988 and a resident of Indonesia, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact our support team using the details in Section 15.
Request a copy of all Personal Data we hold about you, along with information about how and why it is being processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you without undue delay.
Request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we limit how we use your Personal Data while a dispute about its accuracy or lawfulness is being resolved.
Request that we provide your Personal Data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
Object to processing carried out on the basis of legitimate interests, including profiling and direct marketing, at any time and with immediate effect for marketing purposes.
v988 will respond to all valid data rights requests within 30 calendar days of receipt. In complex cases we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling legitimate requests unless they are manifestly unfounded or repetitive.
The v988 Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect Personal Data from any individual under the age of 21. If we become aware that Personal Data has been collected from a person under this age threshold — whether through misrepresentation during registration or any other means — we will immediately close the relevant account, void any associated transactions, and securely delete all Personal Data associated with that account.
If you are a parent or guardian and believe that a person under your care has created a v988 account, please contact our support team immediately so that we can take appropriate action. We take underage access exceptionally seriously and maintain active age-verification controls as part of our KYC process.
The v988 Platform integrates third-party game content from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. While these game environments are delivered within the v988 interface, the underlying software is operated by the respective studios. v988 is not responsible for the data practices of third-party game studios with respect to any technical data they may collect through the delivery of their content.
The Platform does not contain outbound links to unaffiliated third-party websites. If you navigate away from v988 through a link that you have independently entered or followed from another source, v988 accepts no responsibility for the privacy practices of any external site or service. We encourage you to read the privacy policy of any platform you visit.
v988 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered Members via email or a prominent notice on the Platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with any changes, you may request account closure in accordance with our Terms and Conditions.
For all privacy-related inquiries, Personal Data access requests, correction requests, erasure requests, or complaints regarding how v988 handles your Personal Data, please contact our team through the following channels:
When submitting a data rights request, please include your registered account username and sufficient information to allow us to verify your identity before we disclose or modify any Personal Data. This verification step is necessary to protect you from unauthorized access to your own information.
If you are dissatisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. v988 will cooperate fully with any regulatory investigation conducted in good faith.
Our support team is available around the clock to address any data protection concerns. You can also review our Terms and Conditions or visit our FAQ for quick answers to common questions.